Bob has written series of CEO and career lessons learned that he will share on this website by a rotating sequence. You can access the four articles currently posted, below. Please feel free to comment on them in the ‘Contact' section of the website.
Principle-based Corporate Decisions
I have always believed that the majority of the operational decisions of a company need to be made from a set of core philosophies, precedent of past decisions and guidelines—those that guide the rationale behind
Moving Your Company Upstream
My services are often requested from mid-sized professional services firms desiring to add management control and internal synergy, as their companies grow in multiple directions. Most of those firms started with several good content centric
Talk To Me!
OK, I admit it…I have a major hang-up with voicemail in offices as the primary mode of daily operations. I think it is diametrically opposed to superb client service for a services company. I don't
Drilling Holes For Reality
Recently one my former Human Resources directors sent me an excellent article by Jack and Suzy Welch, entitled The One Question Every Boss Should Ask. Strayer University's Jack Welch Management Institute published it. The boss'
Winning Your Client’s Loyalty
A colleague, who was 15 years my senior, provided me with the best client service advice I ever received. I always admired the quality of his business relationships. Although his clients seemed to have a
Lasting Impressions
Over my career, I have witnessed two types of cultures in service-based companies when it comes to how they think and relate to ex-employees. This particular cultural attribute makes the difference between good and bad
Leadership Diseases and Their Cure
Two executive leadership management styles I am occasionally requested to
