Last month I had a very lucrative, but sad day.
I spent nearly four decades in the same private employee-held service sector company, the final eleven years as its CEO. Over my career, I witnessed it achieve world-class status in its focused sector of global water infrastructure. Three years ago, I left the management for an independent consulting practice but, as did other senior retirees with large holdings, retained a stock position in a multi-year sell-down allowing the company continued use […]
How many times is a new leader asked to change the status quo of the unit they inherit? If not, how many new leaders think they have to change the status quo just to symbolize taking charge?
In the course of management succession, a new leader is constantly elevated and […]
The best client service advice I ever received was given to me by a colleague 20 years my senior. I’ve always admired the quality and depth of his business relationships. His clients had a tendency to be demanding, but they were also his personal friends. One day, I asked him […]