Bob has written series of CEO and career lessons learned that he will share on this website by a rotating sequence. You can access the four articles currently posted, below. Please feel free to comment on them in the ‘Contact' section of the website.
The Perfect Storm
Most labor-based service companies run with a set of Key Performance Indicators (KPIs) for operations measurement. For service companies, often there are at least four: (1) billable time as a percent of payroll hours or
The Golden Access
In previous articles on client service, I have talked about ‘reading a client office’ and ‘leaving something behind.’ Now I want to discuss perhaps the most important client interaction trait. You should treat the receptionist
World Cup Lesson
Recently, many of us have been enthralled watching World Cup football. For me, it brought home a graphic example for an article on organizational design I have been working on for a year. In the
The Elevator Speech
I found in my last four years of being CEO, there was something consistent about remarks coming from all the people we brought into the corporate center to recruit. It happens that the American headquarters
The Bulletin Board Stink Test
Compensation is a very tricky issue in a consulting company that sells its services by the hour to clients. In some ways, the clients dictate the salary by what they are willing to pay. Of
The Large Job Effect
In the consulting services industry, companies are made up of a combination of a network of local offices doing recurring activity with repeat customers and an overlapping potential to perform occasional larger and one-off jobs.
Leadership Diseases and Their Cure
Two executive leadership management styles I am occasionally requested to
