Bob has written series of CEO and career lessons learned that he will share on this website by a rotating sequence. You can access the four articles currently posted, below. Please feel free to comment on them in the ‘Contact' section of the website.
The Best Client Service Advice
The best client service advice I ever received was given to me by a colleague 20 years my senior. I’ve always admired the quality and depth of his business relationships. His clients had a tendency
The Importance of Reading Offices
When I first entered the consulting world in the mid-1970, there was a process in my company where new junior project managers were indoctrinated into the company’s client service culture. They didn’t learn this information
Weinstein’s Lesson
The newspapers are alive with increasing details about the Harvey Weinstein scandal. Although most will have a racy fascination for a case of celebrity downfall due to possible illegal and egregious behavior, I see it
Budgets are Fake News
I reviewed another corporate budget last week and it reminded me how much I don’t like the activity. In my 40-year career I have probably reviewed, negotiated and approved 300+ budgets and have felt, in
A Destructive Start
Often when I see top leadership succession within companies, there seems to be an incredible urge to immediately execute one, or both, of two destructive things: Rebrand and Reorganize. Both create internal commotion that
The “Leave Something” Rule
There are many great client relation tips in sales, but one of the best is, “Leave Something Behind (or soon thereafter).” Last year I wrote an article about how to “read a client’s office”
Leadership Diseases and Their Cure
Two executive leadership management styles I am occasionally requested to
